Controls

• A. Layers

  Google provides 2 map layers each with their own variations.

  • Map - This is the default map layer that uses vector images.

    The variation on this layer that the control allows you to toggle is to enable terrain (topology).

  • Satellite - This layer uses satellite imagery instead of the default vector images.

    The control allows you to toggle between the default satellite imagery with layers and without layers.

• B. Street View

  By dragging and dropping the Street View icon onto the map you will enter Street View mode which allows you to see photos taken at ground level.

• C. Zoom

  The zoom control allows the map's altitude to be changed. The same functionality is available by using the scroll wheel on a mouse or by pinching on touch devices.

Glossary

• 

  Vehicle

  The vehicle icon shows where a unit is currently located and what direction it is headed. The tip of the icon points to the exact location of the unit, and the icon will rotate around that point to show the appropriate compass direction.

  The color of the icon is based on the unit's status unless the unit is responding to an incident. If the unit is responding to an incident then the color is based on the priority of the response. The colors can be configured on the Unit Statuses and Priority management pages.

• 

  Asset

  The asset icon shows where an asset is currently located.

• 

  Asset Emergency

  The asset emergency icon shows where an asset in the emergency state is currently located.

• 

  Late Call Indicator

  The Late call Indicator is used to show a unit with contractual obligations was late responding to an incident. The icon will appear once any unit responding to the call checks on scene and is considered late. At this time all units assigned to the call and obligated to respond within a certain period will receive the icon. The color of the square will match the vehicle icon.

• 

  Violations

  The Violation Icon appears in the Label and Information Window of units that are in violation of a contractual obligation.

• 

  Layer Delay

  The Layer Delay Icon appears in the ETE column of the Unit Recommendations widget when the unit being recommend is inside of a Custom Layer which has been configured with a delay.

• 

  Stale GPS

  The Stale GPS Icon appears in the Label and Information Window of units whose last GPS update is older than the GPS threshold. By default this is two hours. The setting is configurable on the Unit Statuses page.

• 

  Invalid GPS

  The Invalid GPS Icon appears in the Label and Information Window of units whose last GPS update was invalid. GPS updates with a latitude of 0 and a longitude of 0 are considered invalid.

• 

  In-Queue Incident

  The In-Queue Incident icon appears when a new Incident occurs. The icon will be colored based on the Incident's priority, which can be configured on the Priority management page.

• 

  Scene Location / Destination

  The Scene Location / Destination icon indicates a unit's destination when the unit is responding to an incident. It will replace the In-Queue icon of the incident once a unit is assigned to it, and then appear at the unit's transport destination after the unit begins transporting.

  The color of the icon is based on the Priority of the response and can be configured on the Priority management page.

• 

  Post/Station

  The Post/Station icon represents the posts currently in the active Posting Plan. The color of the Post/Station icon can be configured in the Post management page.

• 

  Stop Points

  A stop point icon indicates the actual location to which a unit should navigate to when responding to a call. These should be used when the given coordinates of a location does not correspond to the actual entrance or pickup location (e.g., coordinates represent center of a facility instead of its entrance).

• 

  Mission Lines

  Mission lines link Units to their destination. The color and width of the Mission Lines is dependent on the Unit's status if it is not currently in a response, otherwise it is based on the Priority of the response.

  The color and weight can be configured on the Unit Statuses and Priority management pages.

• 

  Visual Response Clock (VRC)

  The VRC icon is a constricting circle that will appear when an incident occurs that matches the requirements of a configured standard on a contract. The circle will constrict around the incident as the amount of remaining time is reduced. The area within the circle indicates the approximate distance from the incident a unit can be and still make it within the remaining time.

  The distance is based on the fastest Travel Mode of the incident's assigned units. An average speed is used to calculate the distance and is defined by the Travel Mode Speed on the incident's layer.

  The Driving Travel Mode is used by default.

  The color matches the Priority of the incident, which can be configured on the Priority management page.

• 

  Map Pages

  Map Pages are another means for showing incidents on the map. The color is based on the incident's priority.

  See the Map Pages section for details.

• 

  Labels

  Labels appear next to most icons to aid in identifying resources. For detailed information explaining what will be visible for a given resource navigate to the respective resource within the Tracking chapter.

• 

  Information Windows

  Information Windows are similar to the Labels, but they provide more detailed information about the state of a given resource. To view information windows simply click on the desired resource.

  Please note that not all resources have information windows. To see if a resource has an information window and details about what they will display see the respective section for the resource under the Location Data section.

  Also, PULSE Live can only display data that the CAD has available, thus sometimes all of the data that the Information Window is capable of displaying is not present. If the data was not received for a specific field that may usually be displayed in the information window, PULSE Live will not display said field.

Assets

PULSE is capable of managing and tracking assets that originate from a source that provides asset and location information.

Sources compatible with PULSE include:

• Intelligent Middleware (IMW): Customers integrating with a Motorola Solutions® intelligent middleware (IMW) suite including location and presence can view their assets, such as radios, in Tracking.

Assets are visible at set zoom levels. A global zoom level (per dispatch center) controls the minimum zoom level at which assets become visible on the map. The local PULSE Administrator can contact PULSE Support for adjusting the global zoom levels.

Asset type zoom level controls the level at which assets with that specific type become visible. This level is considered only when it is greater than the global zoom. Asset type zoom level can be set from the Asset Types page. For more information on viewing assets see the Assets section under Widgets.

If an asset has not issued a location update within the timeout period, the asset will be excluded from tracking. The timeout period is specific to your dispatch center. The local PULSE Administrator can contact PULSE Support for adjusting the asset location update timeout period.

Assets use labels and information windows to show information about their current state.

Label - The asset label provides a snapshot of the asset's current state and displays the asset's alias if it is available, else it shows the asset's display name. If the asset is in the emergency state, the label will include an emergency icon and the text "(emergency)"

Information Window - The information window provides a more comprehensive view of the asset's state and is broken up into a few different sections:

• Header - The header contains the asset's display name or the alias, if provided, and a close button. If the asset is in the emergency state, the header will include a large red box with the text "Emergency Button Activated".
• Name - The name of the asset provided by the source.
• Display Name - The display name of the asset provided by the source.
• Alias - The alias provided in the Asset management page.
• Location - The coordinates of the last location update for the asset provided by the source.
• Footer - The timestamp of the last location update for this asset received from the source.

Units

Units shown on the Tracking page use real-time coordinates from the connected CAD system for active units.

The units use Labels and Information Windows to show information about the unit's current state.

Label - The label provides a snapshot of the Unit's current state, and displays the following information:

• Violation Icon - Shows up when the unit has violated a contractual obligation. It will be visible until the end of the run for which the violation occurred.
• Stale GPS Icon - Shows up when the unit's last GPS update is older than the GPS threshold. By default this is two hours. The setting is configurable on the Unit Statuses page.
• Invalid GPS Icon - Shows up when the unit's last GPS update was invalid. GPS updates with a latitude of 0 and a longitude of 0 are considered invalid.
• Name (Alias) - The unit's name will be displayed to aid in identification, unless the unit has an alias which will be used instead. Aliases can be configured in the Unit management page.
• Status - The unit's status will be displayed next to its name. The status can also have an alias which will be used instead of the full name of the status if it exists. The aliases can be set via the Unit Statuses management page.
• End of Shift (EOS) - If the unit is within a certain amount of time from being at the end of their shift, a time will appear next to the status in parentheses indicating the remaining time. The End of Shift functionality can be enabled and configured via the Configuration page.

  When the remaining EOS time runs out the label will be modified to use white text on a black background to indicate that the unit is at the end of their shift.

Information Window - The information window provides a more comprehensive view of the unit's state and is broken up into a few different sections.

• Header - this section contains the following:
  • Violation icon - Shows up when the unit has violated a contractual obligation. It will be visible until the end of the run for which the violation occurred.
  • Stale GPS Icon - Shows up when the unit's last GPS update is older than the GPS threshold. By default this is two hours. The setting is configurable on the Unit Statuses page.
  • Invalid GPS Icon - Shows up when the unit's last GPS update was invalid. GPS updates with a latitude of 0 and a longitude of 0 are considered invalid.
  • Unit - the name of the unit or the alias if it exists. The alias can be configured on the Unit management page.
  • Close button - a button to close the information window.
• Unit - this section includes details about the unit, including:
  • Unit Type - the type of the unit. Any user assigned a Role with the Tracking [Edit Unit Type] permission will be able to modify the unit type here. Additionally, the unit type can be configured on the Unit management page.
  • Vehicle - the name of the vehicle that unit is associated with, or the alias if it exists. The alias can be configured on the Vehicle management page.
  • Speed - shows the unit's current speed retrieved from the CAD.
  • Status - shows the name of the unit's current status or the alias if it exists. The alias can be configured on the Unit Statuses management page.
  • Last Radio Log Text - click on the icon to see additional information entered by or on behalf of the unit's operator.
  • Personnel - shows the list of personnel members that are currently assigned to the unit.
  • Get Closest Units - calculates the closest units to the unit.
• Scene - this section contains the facility name (if applicable) and address for the unit's assigned pickup location. This area can be clicked to copy the precise latitude and longitude to the clipboard.
• Destination - this section contains the facility name (if applicable) and address for the unit's assigned drop-off location. This area can be clicked to copy the precise latitude and longitude to the clipboard.
• Response - this section contains details about the response the unit is currently on, including:
  • Incident - displays the Run Number that identifies the incident as retrieved from the CAD.
  • Response - displays the ID of the response from the CAD.
  • Priority - displays the name of the incident's priority or its alias if it exists. The alias can be configured on the Priority management page.
  • Call Nature (Nature) - displays the incident's call nature as retrieved from the CAD.
  • Determinant - displays the incident's determinant as retrieved from the CAD.
  • Dispatcher - displays the dispatcher that is handling the incident as retrieved from the CAD.
• Footer - this section contains the last updated date to indicate the last time PULSE Live received an update for the unit. If the unit is At Scene, this section also contains the button Set Stop Point.

Incidents

Incidents on the Tracking page use real-time data pulled from the connected CAD system.

The incidents use Labels and Information Windows to show information about the incident's current state.

Label - the label simply displays the incident's Job Number that identifies it until a Run Number is assigned at which point the Run Number is displayed. These values are pulled directly from the CAD.

Information Window - the information window provides detailed information about the incident and is broken into several section, including:

• Header - the header contains the incident identifier (Job/Run Number) and the time that the incident occurred.
• Location - contains the address and coordinates for the incident.
• Get Closest Units - calculates the closest units to the incident.
• Details
  • Assigned Unit - displays the name, or alias if it exists, for the unit that is assigned to the incident. The alias can be configured on the Unit management page.
  • Priority - displays the name, or alias if it exists, for the priority of the incident. The alias can be configured on the Priority management page.
  • Call Nature (Nature) - displays the call nature for the incident, as retrieved from the CAD.
  • Determinant - displays the incident's determinant, as retrieved from the CAD.
• Footer - this section contains the time that PULSE Live last received information from the CAD for the incident.

Precise Location - This icon displays precise location and meta data from the caller's device. This information is provided by RapidSOS.

Posts

Posts on the Tracking page reflect the current posting plan on the CAD.

The Post icons use labels to aid in identification. The label will have the post's name or alias if it exists. The alias can be configured on the Post management page.

Please note that posts do not make use of information windows.

Map Pages

Map Pages are used to show a general area for an incident if the incident doesn't have a geocoded address.

The map pages do make use of labels and information windows.

Labels - the labels simply display the Job/Run number of the incident that the map page represents.

Information Window - the information window also shows the Job/Run Number of the incident as well as the priority of the incident. The Priority field will display the name of the priority or the alias if it exists. The alias can be configured on the Priority management page.

Please note that map pages are only available for CADs that have the ability to configure and use map pages.

Mission Lines

Mission lines are visual indicators that aid in quickly identifying where a unit is heading by providing a line-of-sight connecting line between a unit and its destination.

By default, the mission line will be colored based on the unit's status, which can be configured on the Unit Statuses management page. If the unit status is configured for it, the mission line will instead use the priority color when the unit is responding to an incident.

Stop Points

Stop points allow a user (with proper access) to add a marker to the map indicating where a specific driveway or entrance is to a particular address. The next time a unit is dispatched to this same address, PULSE will display a mission line to the geocoded location provided by CAD and will also display a dashed mission line indicating the location of the previously set stop point.

Adding Stop Points

To add a stop point, a unit must have an 'At Scene' status. Clicking on the unit will display the Vehicle Info Window. Clicking on the ‘Set Stop Point’ button will cause a new stop point to be created. The map will be updated to show the new stop point.

Moving Stop Points

When the desired unit enters an 'At Scene' status, click the unit to open the Info Window. Then, click the ‘Move Stop Point’ button. The user will be asked to verify the removal of the current stop point and the creation of a new one based on the unit's current location.

Deleting Stop Points

To delete a stop point, click on the active stop point and then click the ‘Delete Stop Point’ button. A verification message will confirm you want to remove the current stop point. Click yes, if so, and the stop point will be removed.

To add or move the stop point the unit must be in an 'At Scene' status, and it cannot be at the exact location of the incident. If either of these is not true then the `Add/Move Stop Point` buttons will not be available.

Components

The Widget Bar is made up of several components: the trigger icon, the panel that contains the widgets, and the menu bar.

• 

  Trigger Icon

  By default, the Widget Bar is hidden off to the right of the page. By clicking on the trigger icon, the widget bar expands for use.

  Note that the trigger icon collapses when the Widget Bar is visible.

• 

  Panel

  The widget panel provides a place for the widgets to be displayed when they are docked. There are two types of widgets: docked and independent.

  Docked

  Widgets that appear within the widget bar.

  Independent

  Widgets that appear on the map in a predefined location or appear in their own panel docked to one of edges of the map.

• 

  Menu Bar

  You'll find the Widgets and X buttons on the menu bar.

  Widgets

  This button opens the widget list. This is where widgets can be toggled on and off.

  X

  Clicking this button will collapse the Widget Bar.

Asset List

The asset list shows each asset by name, display name and/or alias as available.

Searching Assets

To search for a particular asset in the asset list, enter text into the Search box above the asset list. The list is filtered to show only assets in the list that contain the search text.

To clear the search and show all assets, click the red X in the search box.

Editing Assets

Clicking on an individual asset in the left pane will display details in the right pane.

Alias

By default, the alias will be blank. Enter an alias of up to 10 characters and PULSE will use the alias in any page/label where this item is displayed. Make sure to click the Save button to save changes to an asset alias.

Name

The name of asset as uploaded into PULSE is displayed at the top of the page in large blue text if a display name is not provided. This value is pulled directly from the asset source and is non-editable.

Type

Type of the asset that affects how this asset is shown on the map. List of available asset types is pulled from the Asset Types page.

Display Name*

The display name of asset as uploaded into PULSE is displayed at the top of the page in large blue text. This value is pulled directly from the asset source and is non-editable.

Latest Update

The latest update box contains the coordinates, emergency state and last update timestamp uploaded into PULSE. These values are pulled directly from the asset source and are non-editable.

* - For assets received via Motorola Solutions® Intelligent Middleware (IMW), the Display Name is populated by the Presence Notifier. If the Presence Notifier is not a part of your IMW solution, this value is not delivered to PULSE.

Asset Type List

The asset type list shows each asset type by name.

Searching Asset Types

To search for a particular asset type in the list, enter text into the Search box above the list. The list is filtered to show only asset types in the list that contain the search text.

To clear the search and show all asset types, click the red X in the search box.

Creating and editing Asset Types

Clicking on the CREATE button in the left pane will display a page with default Asset Type values in the right pane. The CREATE button is shown only when the user has a permission to create new Asset Types.

Clicking on an individual asset in the left pane will display details for that particular type in the right pane. To be able to edit the Asset Type details, user needs to have an edit permission for Asset Types.

Name

Enter a name of up to 28 characters.

Detail Icon

An icon that is shown when the map is zoomed to the appropriate Icon Zoom Level.

Dot Icon Fill Color

When the map is zoomed between a Dot Zoom level and an Icon Zoom level, a general circle icon (dot) is shown. This color picker can be used to change the fill color of the circle. This color also applies to the large circle detail icon (if selected).

Dot Icon Border Color

When the map is zoomed between a Dot Zoom level and an Icon Zoom level, a general circle icon (dot) is shown. This color picker can be used to change the border color of the circle. This color also applies to the large circle detail icon (if selected).

Zoom Levels

Zoom levels control the level of map zoom at which specific asset information is shown. These zoom levels are subject to the global zoom level - an asset cannot be visible at zoom levels lower than the global one.

Dot Zoom Level

Dot zoom level controls the level at which the general circle icon is shown on the map.

Icon Zoom Level

Icon zoom level controls the level at which the detail icon (set above) is shown on the map.

Label Zoom Level

Label zoom level controls the level at which the asset label is shown.

Deleting Asset Types

To delete an Asset Type, click the red X button next to the Asset Type name in the list. The button is shown only when the user has a permission to delete Asset Types.

Editing Facilities

Clicking on an individual facility in the left pane will display details in the right pane.

Name

The name of facility as uploaded into PULSE is displayed at the top of the page in large blue text. This value is pulled directly from the CAD and is non-editable.

Alias

An alias can be added here and PULSE will use the alias in any page/label where this item is displayed.

Phone Number

The phone number is pulled into PULSE directly from the CAD and is non-editable.

Location

The location box contains the coordinates and address of the facility pulled directly from the CAD.
If the coordinates don't exist on the CAD (not geocoded), then they may be entered via PULSE.
The address is always non-editable.

Any non-editable fields that do not contain data from the CAD will be hidden until data is received.

Uploading Map Pages

To upload new map pages perform the following steps:

1. Enter the Code Field.

   This is a required field. This is used to pull the appropriate metadata from the shapefiles so that the incidents have something to match against.

2. Enter a name in the Display Field if known.

   This is an optional field. If entered, the name of the Map Pages will be based on the value from the shapefile metadata with the specified display property.

3. Enter a pattern in the Code Pattern field if desired.

   Leaving this field blank will require incidents to exactly match the code. By entering a pattern, incidents will match the map page based on the pattern.

4. Click the Select Files... button.

5. Select the required files (.i.e., .shp, .dbf, .shx)

6. Click the Upload Files button.

Editing Map Pages

1. Click on a map page in the list to begin editing it.

   A form will appear on the right side of the screen.

2. Make changes as necessary via the form on the right.

   The name can be modified or the default location can be updated.

3. Click the Save button to submit the changes.

Deleting Layers

1. Click on a map page in the list to select it.

2. Click the - button to delete it.

Editing Posts

Clicking on an individual post in the left pane, will display details in the right pane.

Name

Name of post as uploaded into PULSE. This value is pulled directly from the CAD and is non-editable.

Alias

An alias can be added here and will use the alias in any page/label where this item is displayed.

Location

The location box is a non-editable section. This section displays the latitude, longitude, and address of the post location.

Tracking Options

Show Post Label

Toggle to show/hide the post label in PULSE Live

Show Post Icon

Toggle to show/hide the post icon in PULSE Live If the icon isn't shown then the label will not be visible.

Fill Color

Specifies what the color of the icon will be on the map.

Geofencing

Adding and Editing a Geofence

1. Click the Geofence button

   A dialog window will open with a map centered on the post with a heat map overlay indicating where past units have been when assigned to this post.

2. Use the Meters field to specify the radius around the post that is acceptable for units to sit.

   Acceptable range is 1 - 1000 meters.

3. Click the OK button when the desired radius is set

4. Click the Save button to save the geofence.

Removing a Geofence

A geofence can be removed by setting the radius to 0. Follow the steps listed above in the Adding and Editing a Geofence section making sure to set the Meters field to 0.

Configuration

Clicking on a unit in the list will display the following data:

Name

This is the name of the unit that was pulled from the connected CAD.

This is a read-only field.

Alias

This field allows users to add a short identifier for the unit that will take precedence over the unit's Name when it exists. This will help prevent unit names from cluttering the Tracking page when there are a large number of units visible.

Unit Types

This is a drop-down list containing available Unit Types. The Unit Types are defined in the Contract management page.

Options

• Display

  Toggling this feature on will prevent the selected unit from displaying, even if active and tracking in the CAD.

  Unit will not show in Tracking, Replay, or Live Dashboards.

• Unit Recommendations

  By default, all active units are taken into account when processing units to display in the Unit Recommendations widget.

  Enabling this option will exclude the selected unit from the Unit Recommendations widget.

• Travel Mode

  A travel mode can be selected to determine the ETEs in Unit Recommendations and Healthcare Facility Dashboard.

  By default, all units are set to Driving Mode.

• Label Color

  The background color to use for the unit's label can be selected. A demo label is shown for easier configuration.

  This does not apply to the information window.

Configuration

PULSE Live allows users to further configure unit statuses with the following data:

Name

This is the name of the unit status that was pulled from the connected CAD.

This is a read-only field.

Alias

This field allows users to add a short identifier for the unit status that will take precedence over the unit status's Name when it exists.

Unit

Color

This color is used by the unit on the Tracking and Replay pages when the unit enters this status.

How many seconds before units in this status are considered stale (zero seconds means never)?

This field controls how long a unit can remain in the same position before being marked as stale. Stale units are highlighted on the Tracking page. You may want to configure some statuses to allow for longer periods of inactivity. For example, "En Route" units may be expected to move at least every 60 seconds, while "At Post" units may go for many hours without sending a GPS update. Setting this field to 0 means units in this status will never be marked as stale.

Mission Line

Show Priority's mission line color and weight when at this status

Enabling this option will allow the priority of the unit's assigned incident to take precedence over the unit status. The priority settings can be configured via the Priority management page.

Color

This color is used by the unit's mission line on the Tracking and Replay pages when the unit enters this status.

Weight

This value sets the thickness of a unit's mission line and is used on the Tracking and Replay pages when the unit enters this status.

Tracking Display

Show as optional status on the Tracking page

Statuses with this option enabled will be displayed in the Optional Statuses widget.

Show Unit's label when at this Status

When disabled, units at this status will not have a visible label.

Show incident target when at this Status

The icon for the incident that the unit is assigned to will be visible when this option is enabled and hidden when it is disabled.

Units at this status should be considered as 'At Scene'

By enabling this option the status will be usable in all instances specific to 'At Scene' statuses (e.g., stopping the compliance clock).

Units at this status should be considered as 'At Destination'

By enabling this option the status will be usable in all instances specific to 'At Destination' statuses (e.g., stopping the transport clock).

Units at this status should be considered as 'Available'

Enabling this option denotes that units that are at this status are available for dispatch and need a post assigned. This means that the unit will be included in displaying the current post plan. If Include units in this status in Unit Recommendations is enabled, this option also allows PULSE to ignore current incident assignment when considering units with this status for the Unit Recommendations widget.

Units at this status should be considered as 'En Route to a Post'

Enabling this option will cause units at this status to be processed as 'En Route to Post' and will be subject to contractual obligations for arriving at a post.

Units at this status should be considered as 'At Post'

Enabling this option will cause units at this status to be processed as if they were 'At Post' (e.g., post geofencing will apply).

Include units in this status in Unit Recommendations

Enabling this option, allows PULSE to consider units with this status for the Unit Recommendations widget.

Configuration

Name

This is the name of the vehicle as it is defined in the CAD.

Read-only

Alias

An alias can be added and if it exists it will take precedence over the Name anywhere the vehicle is displayed.

VIN

A VIN number can be added for aiding in identification.

This value is not used in Tracking or Replay

Type

A type can be selected to help categorize the vehicle. The types are managed through the Vehicle Types management page.

Creating Contracts

Unit Types and any corresponding Layers must be configured prior to adding any new compliance standards.

1. Click the + button.
2. Under the Details tab, enter a name for this contract.
3. Enter/select the effective date of the contract.
   This is the date the contract became effective.
4. Enter/select the renewal date of the contract.
5. Enter the required compliance percentage.
6. Select how often compliance information resets and/or is reported.
7. Click the Create button in the top right corner.
8. Click the Layers tab.
   Layers uploaded previously via the Zone Layers management page.
9. Click the edit button in the far right column of each layer to specify which layers apply to the current contract.
10. Click the Unit Types tab.
11. Remove any existing unit types that should not be included in this contract
12. Confirm if existing unit types should be included in posting, on the map, and/or in Unit Recommendations.
13. Click the checkmark icon in the far right column to save changes.
14. Next, click Compliance Standards
15. Click, Add New Standard
16. Enter a name for this contract standard (Typically this would be the same name as the contract layer but can be user-defined).
17. Select the Unit Type from the drop-down menu to which this contract applies. If multiple unit types apply to the same contract, add a new standard (providing a unique name for the new standard and following the remaining steps below)
18. Select the corresponding layer for this contract standard
19. Click the checkmark icon in the right column to save this new contract standard.
20. Click Standard Rules (Standard Rules can only be added after items 16 through 20 are completed)
21. Click Add Rule
22. Select the response priority from the drop-down menu
23. If fine amounts are imposed, add the amount per whole minute late it costs your organization
24. Add the minutes & seconds per your contract or established standards
25. Is this priority selected considered and ‘Emergency’ priority? If so, check this box.
26. Next, select when the response clock starts per the contract or established standards.
27. Now select the clock stop status
28. Click the checkmark icon to save
29. To add additional priorities to this same contract layer, repeat steps 22 - 29
30. Click the Exemptions tab.
31. Click Create Exemption
32. Add the official name or title of the standard contract exemptions or late reasons that will be selectable by PULSE users.
33. Add a description or use-case for the exemption/late reason as applicable.
34. Click the checkmark icon to save
35. Repeat steps 32 - 35 for additional exemption reasons

At this point the contract is fully configured and PULSE will begin analyzing data against the contract for violations.

A contract can be modified by selecting it from the list on the left and following the same steps from above.

Deleting a contract is not as easy as creating and editing them. All standards must be deleted, the layers must be removed, exemptions must be deleted, and unit types must be deleted. At that point, the contract can be fully deleted by selecting it from the list and clicking the - button.

Configuration

Name

The name of the selected priority as it was received from the CAD.

Not Editable.

Alias

The alias is used in the place of the name when space conservation is desired (e.g., on the Tracking page).

Type

The type is used to categorize Priorities and acts as a filter. PULSE uses the type in the Scheduled Calls in Queue widget and report as well as in the Healthcare Facility Dashboard.

Unit Recommendations

This option allows coloring the Unit Recommendations by Unit Priority Color or Label/Text Font Color.

Unit Color

This option allows the color to be set for units on Tracking and Replay when they are assigned to an incident with the selected priority.

Mission Line Color

This option allows the color of the unit's mission line to be set when assigned to an incident with the selected priority.

Mission Line Weight

This option allows the width of the mission line to be configured.

Unit Label & Text Color

Unit Label background

This option allows the color of the unit's label background to be set for agencies that have dozens of priorities.

Unit Label Text

This option allows the color of the unit's label text to be set as well.

Tracking Display Options

Show 'Call In Queue' Icon for this Priority

Enabled by default, this option can be disabled so that incidents that are in queue will not show on the map until a unit is assigned.

Hide VRC

This option can be enabled to prevent the visual response clock from appearing for incidents at the selected status.

Using the Report

The report breaks the trip into the response and transport lengths and provides filters for both.

At the bottom of the report is a summary of the trip, and the map provides a view of all of the AVL updates received by PULSE.

The AVL updates appear as dots on the map and are colored based on how much time the assigned unit had been responding/transporting without reaching its destination. Currently, this is the same for all calls and is broken down as follows:

• Green - under 5 minutes into response/transport
• Yellow - between 5 and 9 minutes into response/transport
• Red - over 9 minutes without reaching destination

This report is accessible as long as the unit to be analyzed is enabled for the role of the user. This filter is configured on the View Filtering section.

Using the Report

The report will run automatically when it is selected. Along the right side is a list of all the units that were returned and the Get Latest Positions button that allows the report to be refreshed.

To locate a unit on the map simply scroll to the unit in the list and click it. The map will automatically center on the selected unit, zoom in, and show the unit's details.

The unit's details can be closed by clicking on the close button in its top right corner. Any unit's details can be opened by clicking the unit in the list or by clicking on the map marker.

The unit's details includes the vehicle's name, the unit the vehicle is associated with, the latitude and longitude of the vehicle's last AVL update received by PULSE, and the time the last AVL update was recorded.

This report's information is restricted to units that the user's role has been configured to access. This filter is configured on the View Filtering section.

In the far right columns, if a late reason was selected from CAD (available with certain CAD systems), that reason is displayed here. Otherwise, a Late/Exempt reason can be selected. For more information on Exemptions, see the Contracts help section.

In the far right column of this report, a dispatcher or supervisor can set various options for the call.

These options include:

1. Acknowledge that the call has been properly reviewed per agency guidelines.
2. Request an exemption for the call by marking it as Not Late or Exempted.

A call cannot be considered Exempt without selecting a reason from the drop-down list.

This report's information is restricted to units that the user's role has been configured to access. This filter is configured on the View Filtering section.

Page Overview

When the integration has been enabled the Unit Tracker page will appear under the Integrations menu item.

The page provides the list of all vehicles, a list of all devices, and the configured mappings for the dispatch center.

Add Mappings

To add a mapping simply select a vehicle, select a device, and click the Add button.

A new mapping will appear in the list, and the Save button will become enabled indicating that the mapping has not been saved yet. Also, the vehicle and device will be removed from their respective lists as all mappings are one-to-one.

Continue adding mappings as necessary, and when finished, click the Save button to save all the configured mappings.

Remove Mappings

To remove a mapping, click on the desired mapping in the Mappings list to select it, and then click the Remove button to remove the mapping.

The device and vehicle that were part of the mapping will reappear in their respective lists and the Save button will become enabled indicating that the removal has not been saved.

Continue removing mappings as necessary, and when all modifications have been made, click the Save button to save all changes.

Canceling Changes

At any time when changes have been made, the Cancel button will be enabled. By clicking this button all modifications since the last successful save will be cleared.

Layout

Toolbar

• 

  The toolbar provides 3 functions:

  Notifications - any notifications about interactions performed by the user will be shown on this bar.

  Cancel - the cancel button will clear all changes to all modified partners and will only be enabled when changes have been made.

  Save - the save button will save all modifications made since the last save and will only be enabled when changes have been made.

Partner List

• 

  The Partner List provides access to all configured partners. Click on a partner in this list to view partner settings.

Geofences

Select a geofence within which resources will be shared with the selected partner. Geofences may be created on the Custom Layers page.

Configuration

Enabling Layers allows the selected partner to view your Custom and Zone Layers on their Tracking page.

Enabling these options allows the selected partner to view various things within a geofence. By default all options are disabled. As each option is toggled on it will expand to display the additional options specific to the enabled resource. Continue reading below to see all available options.

Units

Once Units are enabled and the settings have been saved, all units configured to show on Tracking and within the selected geofence will begin showing for the selected Partner.

The options presented in the units section specify the way the units will appear on Tracking.

• Show Labels - This option specifies whether or not the labels for the units will be displayed for the partner.
• Show Windows - This option specifies whether or not the information windows will be available for a partner when the unit is clicked.
• Show Statuses - This option specifies whether the unit's status will be displayed in the Label. Note that if the Show Label option is not enabled, this option will have no effect.
• Show KPI Violations - This option specifies whether the icon indicating a violation will be visible to partners when a unit has a KPI Violation.
• Show Late Calls - This option specifies whether the icon indicating a violation will be visible to partners when a unit is late to a call.

Incidents

Once Incidents are enabled and the settings have been saved, all incidents that would show on your own Tracking page that are geocoded within the selected geofence will be visible on your partner's Tracking page. This section specifies how those incidents should be displayed for the selected partner.

• Show Labels - This option specifies whether or not labels will be visible for the incidents.
• Show Windows - This option specifies whether or not the information windows will be available when the partner clicks on an incident.
• Show VRCs - This option specifies whether VRCs will be displayed for the partner.
• Show Priorities - This option specifies whether or not the incident's priority will be shown in the incident's label. Note that if the Show Labels option is not enabled this will have no effect.

Unit Recommendations

The Unit Recommendations section provides in-depth configuration options that will be applied to the Unit Recommendations widget.

The following options are available for configuring the Unit Recommendations widget:

• Call Handoff - The call handoff is the amount of time that should be added to the calculations PULSE performs to determine the best unit to send. This time should be roughly the average amount of time it takes to transfer a call to the selected partner.
• Unit Types - This section allows you to define the Unit Types that are allowed to be used in your partner's Unit Recommendations, as well as map your partner's unit types to your own so that they show up under your unit types in the Unit Recommendations widget.

  To map a unit type, click on the icon at the end of the row and a window will be shown that allows the partner unit type to be selected. If there is already a mapped unit type there will also be an option to remove the mapping.

  At least one Unit Type must be enabled. If no unit types are enabled your partner will not see any of your units in their recommendations.
• Allowed States - This section allows you to define what combination of unit statuses and priorities will be allowed for your partner's recommendations. To edit these states, click the edit button located next to the section's header. This is optional. If no Allowed States have been defined, then all states are allowed.

Editing Allowed States

When the edit button is clicked the above dialog will be opened. This dialog allows unit statuses to be linked to priorities. There are a few different scenarios that can be configured via this window:

• Allow All - If it isn't necessary to limit what units can be used by your partner's Unit Recommendations then DO NOT add any Allowed Unit States. By default, all unit status/priority combinations are allowed.
• Allow Status/Priority for all other Priorities/Statuses - If it is necessary to allow a given status/priority regardless of what the priority/status might be, then use the double check button next to the desired status/priority.
• Allow Status/Priority for specific Priorities/Statuses - If it is necessary to allow a status, but only for a specific set of priorities or vice versa, then use the link button next to the desired item to put the window in mapping mode. Then, select the appropriate items in the corresponding list by clicking their link buttons. Once finished mapping the selected item, click the single check button next to it to exit mapping mode.

Partner Panel

The partner panel is a view of the configuration that your partner has defined for you.

Configuration

• Employee Number - Read-only field (Information here is contingent on CAD system and availability of data)
• Name - Read-only field
• Alias - An alias can be added here and will be used on any page/label where this item is displayed.
• Supervisor - Select the employee’s supervisor or manager. This field will be applicable within the Workflow process in a future release.
• Email Address - Add the employee’s email address.

Role Details

Name - Identifier for the Role. [Required, 50 character max]

Description - For clarifying the Role's purpose. [Optional, 80 character max]

Password Expiration Threshold - This specifies the number of days that a password will remain valid for users with this role. [Required, 30 minimum, 180 maximum, defaults to 180]

When the Password Expiration Threshold is restricted (i.e., number of days are reduced) it can cause the passwords of existing users to expire. When this happens a confirmation window will show the number of affected users. If the action confirmed then any users with expiring passwords will be logged out of PULSE and will have to reset their passwords before they will have access again.

Agency Role - Agency Roles are special roles that are used for limiting the available permissions.

Bypass IP Address Whitelist - Exempt specific roles from the IP Address Whitelist restriction to allow users with those roles to be logged in from anywhere. Configure the IP Address Whitelist on the Configuration page.

Permissions - This lists all available permissions that a user can be granted.

Reporting - Standard - This section allows reporting to be enabled for a user as well as the reports that the user will have access to.

View Filtering - View Filtering allows more granular configuration for what the user will see on Tracking and Replay.

Agency Roles

Agency Roles restrict access to administration pages and reporting.

View Filtering

When this feature is enabled, any user with this role will only see units, incidents, VRCs, Map Pages, and Posts according to how the View Filter options are set. Most important to the view filter configuration is that including units from the Units list can significantly alter what data is displayed.

If any units are enabled in the Units list, only those units will be displayed regardless of their location, priority, or status. All other units will not be displayed, again regardless of their location, priority, or status. Any incidents assigned to the included units will also be displayed regardless of their location, priority, or status. Since In-Queue incidents are not associated with any unit, they and their VRCs and Map Pages along with any Posts will only be displayed if they satisfy the requirements defined by the Geofences, Priorities, and Unit Statuses as described below.

If no units are enabled in the Units list, then the only units displayed will be those operating within the selected geofences or those units outside the geofences but assigned to a call within the geofences.

Up to five (5) Custom Layers can be assigned to a single role. Any user-drawn (not uploaded) layers will be available as View Filter Geofences.

In addition to any geofence restrictions, units and incidents (along with their VRCs and Map Pages) will be displayed only if they meet the selected Priorities and Unit Status filter. If the AND option is selected, then a unit or incident must be at any one of the selected priorities AND at any one of the selected Unit Statuses. If the OR option is selected, then they only need be at either a selected priority OR a selected unit status.

The restrictions also apply to reports. Reports that include unit information only display information concerning the units that the role of the current user has access to.

Terminating Sessions

The Security Management page also allows authorized users to terminate an active session. This will cause all open instances of PULSE to logout for the selected user.

To terminate an active PULSE session, do the following:

1. Generate a new report.
2. Locate the Active session to terminate
3. Click the Terminate Session link

   All open sessions will receive a notification specifying that the session has been terminated and that the user will be logged out.

If the desired result is to terminate a user session and prevent the user from logging in with the selected user account, go to the User management page and reset the user's password.

Creating New Users

User must have the User [Create] permission.

1. Click the + icon
2. Add a username

   The username must be a valid email address, and must be unique across PULSE.

3. Select a Role for the account
4. Select an CAD Personnel/User from the drop down menu

   Required for PULSE Mobile Access

5. Click the Save button in the top right corner

   This will create the new user and send an activation email to the email that was entered.

   You'll notice that in the top right corner of the new user its status can be seen. At this point the user is Not Activated.

Account Activation

The following steps should be taken by each new user:

1. Log into their email account
2. Locate the PULSE Activation email
3. Click the Activate button.

   The account activation page will open in the user's default web browser.

4. Enter a new password and confirm it.
5. Click the Activate button

   The account is now active and the user may log in.

   When viewing this user in the Users page you will now see Activated as its status.

Password Requirements

When creating or changing a user's password, it must meet length, complexity, and reuse criteria.

• Must be between 8 and 160 characters
• Must contain at least 1 capital letter (A - Z)
• Must contain at least 1 number (0 - 9)
• Must contain at least 1 of the following symbols ! @ # $ % & *
• Must not be the same as the previous 3 passwords that were used for the account

Changing User Passwords

There are four ways that a user's passwords may be changed. The user can request a password change when they have forgotten it, change it via their account page when they are logged in, an administrator can change the password for them, or their password may be changed if they allow it to expire.

Forgot Password

Users can request password changes from the login screen if they forget their password. This will send a password reset email to the email they specify.

When the user submits their new password all of their active sessions will be terminated and they will have to log back in.

Change Password

User can also go to the Change Password page which allows them to enter their old password and new password.

When the password is changed, all active sessions will be terminated and the user will have to log back in.

Admin Password Management

Administrators can go to the User management page and change the selected user's password manually by entering a new password, or they can send the user a password reset email.

When the password is reset or the reset email is sent all of the user's current sessions will be terminated.

Password Expiration

A user's password will expire after a configurable number of days as defined by their role. This interval is configured per role via the Roles page.

A user will receive four notification emails prior to their password expiring. These emails will be sent 14, 7, 3, and 1 day(s) before the expiration date.

Any time a user changes their password, their expiration date will reset. Should the user not change their password before it expires, the user's password will be reset and they will receive a password expiration email requiring them to change their password to continue using PULSE.

As is the case when the password is reset via other methods, when the user's password expires, all active sessions will be terminated and the user will have to reset their password via the password expiration email in order to log back in.

User Account Lockout

A user's account will be locked out after 5 failed attempts without a successful login.

After 3 consecutive failed attempts on the same browser and device, a user will see a message pointing them to the Forgot Password page. Once a user has 5 failed attempts (across all browsers/devices) without a successful login, their account will be locked. They will then receive an Account Locked email requiring them to contact their local PULSE administrator for the account to be unlocked. Once locked, the user will not be able to log in (even if they enter the correct password) until an Administrator unlocks the account.

To unlock the account, an Administrator will need to change or reset the user's password as described above in the Admin Password Management section.